Are crewmembers required to make high level platforms accessible only if passengers appear to have a disability?

Crews are not required to make high-level platforms accessible solely based on the appearance of a passenger's disability. Instead, accessibility should be provided universally to ensure that all passengers, regardless of disability status, can access the services offered. This principle aligns with inclusivity and equal access under regulations such as the Americans with Disabilities Act (ADA). Ensuring that high-level platforms are accessible for all passengers, not just those who appear to have disabilities, promotes a more accommodating environment and recognizes that some individuals may have hidden disabilities.

This approach helps to guarantee that no one is inadvertently excluded from using public transportation services due to their physical capabilities or perceived needs. Hence, addressing accessibility comprehensively supports the principles of equity and service for all passengers.