What must employees do while working with passengers with disabilities?

Providing assistance based on their ability to assist is the correct response because it aligns with the principles of accessibility and inclusivity. Employees are trained to recognize that individuals with disabilities may have varying levels of needs and may require different types of support. While it is important to respect a passenger's independence and choices, employees are also expected to be proactive in offering assistance when they recognize that help may be beneficial.

This approach ensures that all passengers receive the necessary support to navigate the transit system comfortably and safely. By basing the assistance on an assessment of the situation and the passenger's needs, employees can contribute to a more positive experience for individuals with disabilities, promoting equality in transportation services.

The other options do not reflect the commitment to assisting passengers with disabilities effectively. Simply assisting on request does not demonstrate proactivity, while referring them to another employee could create delays and confusion. Ignoring passengers who appear to need help does not meet the standards of service and can lead to further challenges for individuals who may struggle without support. Understanding and addressing the specific needs of passengers with disabilities is essential in providing comprehensive and respectful service.