What should a crewmember do if they know a passenger with a hearing impairment is on board?

Notifying a hearing-impaired passenger when the train is approaching their destination is an important action that demonstrates consideration and ensures their safety. By informing the passenger in advance, crew members can help them prepare to disembark, which is especially crucial in situations where audio announcements may not be accessible.

While providing written notifications of stops is a good approach, it may not fully address the immediate need for timing and urgency when the train is approaching a destination. Written forms of notification can be useful for general information but in dynamic situations, quick and direct notification can enhance the passenger's experience and mitigate anxiety about missing their stop. Engaging directly, even if through alternative communication methods, is essential for inclusivity and effective customer service.