What steps should be taken if a passenger reports an accident to an employee?

When a passenger reports an accident, it is essential to notify the conductor to secure assistance. The conductor is responsible for the overall safety and operational management of the train, and they are trained to handle such incidents appropriately. By informing the conductor, the employee ensures that the situation can be assessed and managed effectively, leading to the necessary steps being taken for passenger safety and care. This may involve coordinating emergency services, ensuring first aid is provided, or managing the train’s response to the incident.

In such scenarios, it is vital to address the incident seriously and not ignore it, even if there appears to be no immediate danger, as neglecting to report could lead to escalation or complications. Staying in communication with the engineer may also be necessary, but the immediate priority lies with securing assistance through the conductor, who is trained to manage these situations efficiently.