What type of assistance must an employee provide to a passenger using a wheelchair?

An employee must assist with lateral movement of the wheelchair to the extent possible because it reflects the specific training and responsibilities outlined for providing service to passengers with disabilities. This includes helping the passenger navigate between the platform and the train, ensuring a safe and smooth transition. The goal is to offer the necessary support while also respecting the autonomy of the passenger.

Carrying the wheelchair onto the train is not a standard practice, as it may compromise the safety of both the employee and the passenger. Providing only verbal instructions fails to address the physical aspects of assistance that may be needed, and assisting only with boarding but not disembarking limits the support that is essential for a complete and comfortable travel experience for the passenger using a wheelchair. Therefore, the choice to assist with lateral movement captures the comprehensive nature of the support employees are expected to provide.